Returns & Refunds

Returns & Exchanges

We want every Offbeat fit to feel right. If there is a problem with your order, please email offbeatclothingpk@gmail.com or WhatsApp +92 342 5780777 with your order number and product photos when relevant.

Return or exchange requests

Please contact us within 7 days of delivery to request a return or size exchange. Items must be unused, unworn, unwashed, with original tags and packaging, and in resaleable condition. Size exchanges depend on stock availability.

Damaged, incorrect or defective items

If your parcel arrives damaged, defective, or different from what you ordered, contact us promptly with photos of the product, packaging and order information. We will review the issue and arrange an appropriate remedy, including replacement, exchange or refund where applicable. Where Offbeat is responsible for an error, we will not charge you for the associated return delivery.

Items that may not qualify

Items showing use, washing, alterations, damage after delivery, or missing original tags may not qualify for change-of-mind returns. Any product-specific non-returnable condition must be disclosed before purchase. Your rights under applicable consumer law remain unaffected.

Return shipping & refunds

Please contact us before sending anything back so we can provide return instructions. For change-of-mind or wrong-size requests, the customer generally covers return shipping unless Offbeat confirms otherwise. Do not send parcels without confirmation. Eligible refunds are processed after the item is received and inspected, using an available method appropriate to the original payment (cash-on-delivery orders may require bank transfer). Processing times vary by payment provider; our team will confirm your refund status.

Need help?

Email offbeatclothingpk@gmail.com | WhatsApp +92 342 5780777
Old Anarkali, Lahore, Pakistan.